We accept returns on all unused damaged products, as well as electronics within their original, unopened packaging. If the product has been used, even just once, we cannot accept a return. No exceptions.
You must contact us within 14 days after delivery to be eligible for a refund. We will need a photo of the unused damaged item or the unopened box before we can issue you a pre-paid shipping label.
- Take a photo of your unused item and upload it to our customer service form. If you have any issues with uploading the photo, e-mail us directly at Sales@YourtrueBuds.com, or contact us on one of our social media pages listed at the bottom of the page. Please include a brief reason for the return so that we can work to better improve our products.
- Next, you’ll receive a pre-paid label from our support team. Once you’ve received your shipping label, simply pack up your item(s) in the packaging materials and box it came in. Secure the shipping label to the box, and drop it off at your nearest post office. We cover all shipping costs!
- When our team has received your item, we can either exchange it with the same product or a different product of equal value. We can also refund the full purchase amount! Please let us know which one you would prefer in the message bellow.
*Refunds can only go to the card or account used at the time of purchase.
YOU’VE SENT ME THE WRONG ITEMS! 🙁
We are only human and occasionally errors can happen. If it has happened to you we are very sorry and will do our best to get the right items to you as soon as possible. Get in touch with us through the form below or at Sales@Yourtruebuds.com, or on any of our social media pages.
HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
Returns are processed within a few days of us receiving the items back. Please allow up to a week for refund(s) to show in your account. We apologize if this seems long but the time-frame is dictated by your bank or card issuer and we have no control over it. We will refund you by the same method as payment (i.e. Tender, PayPal).